Trust & safety

Data security at Senvow

How we protect your data and keep payments safe.

Keeping your account, your data and your customers' payments safe is foundational to Senvow. This page explains, in plain language, how we protect information on the platform and how payments stay secure. It's an overview of our practices, not a contract — the Privacy Policy and Terms & Conditions govern the details.

1. Encryption everywhere

Every connection to Senvow runs over HTTPS with modern TLS, so data moving between your device and the platform is encrypted in transit. Traffic is served through a global content delivery network that terminates TLS at the edge and shields the origin.

2. Payments never touch our servers

Senvow is software, not a payment processor. We are not a payment service, money transmitter or merchant of record, and we never hold, transmit or store buyer funds or full card numbers. Every online sale is processed by the seller's own connected provider — PayPal, Stripe, Square or Mollie, all of which are PCI‑DSS‑compliant. Card details are entered on the provider's own secure checkout, so the most sensitive payment data goes straight to the provider and never through Senvow.

3. Reliable, monitored infrastructure

Senvow runs on established, access-controlled cloud infrastructure with encrypted storage and regular backups. You can check the live health of the platform any time on our system status page.

4. Account protection

Sign-in credentials are stored using industry-standard one-way hashing — never in plain text — and you can sign in with trusted providers like Apple and Google. We recommend a strong, unique password and keeping your email account secure, since it's the key to resetting access.

5. Data minimisation & your rights

We collect only what we need to run the platform, and you stay in control of your information. See the Privacy Policy for what we collect, why, and how to exercise your rights, and the Cookies page to manage tracking preferences.

6. Responsible disclosure

Found a security issue? We want to hear from you. Please contact us with the details before disclosing it publicly, and we'll investigate and respond. We're grateful for reports that help keep the community safe.